ER Officer

Job Description

Job Summary

The Employee Relations Officer is responsible for fostering a positive workplace culture by addressing employee concerns, ensuring compliance with labor laws, and managing internal employee relations programs. This role serves as a bridge between employees and management to promote fairness, communication, and trust within the organization

Key Responsibilities

1. Employee Support and Conflict Resolution:

• Act as the first point of contact for employee grievances and concerns.

• Investigate and resolve workplace disputes in a fair and timely manner.

• Facilitate conflict resolution through mediation or collaboration with department heads.

2. Policy and Compliance:

• Ensure organizational policies comply with local labor laws and regulations.

• Educate employees and managers about company policies, procedures, and workplace expectations.

• Update and maintain employee handbooks and related documentation.

3. Engagement and Retention:

• Implement employee engagement programs to enhance workplace satisfaction.

• Conduct exit interviews and analyze turnover trends.

• Recommend strategies for employee retention and morale improvement.

4. Performance Management Support:

• Assist managers in handling performance issues in accordance with company policies.

• Provide guidance on disciplinary actions and performance improvement plans.

5. Data and Reporting:

• Maintain records of employee relations cases and track resolutions.

• Analyze trends in employee relations issues and provide actionable recommendations to management.

Skills:

• Excellent interpersonal and communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Knowledge of labor laws and HR best practices.
• Ability to handle sensitive information with confidentiality.
• Proficiency in MS Office & SAP SuccessFactors

Experience

Education

Competencies