Date:
12-Jan-2023
Location:
QA
Team Leader - IT Support
Description:
Technical Support Supervision:
- Leading, developing, mentoring and auditing the quality control for the Technical Support Team.
- Adhering to new procedures, policies and goals.
- Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience and Handling escalated issues from customers.
Technical Support :
- Troubleshooting system problems and diagnosing and solving hardware/software faults.
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Replacing IT equipment parts as required.
Help Desk & VOIP Systems :
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Report issues to the Service Desk for escalation
- VOIP & Attendance systems administrations.
Upgrade & Installation :
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Installing and configuring computer hardware operating systems and applications
- Perform timely workstation hardware and software upgrades as required
System Administration :
- Testing and evaluating new technology.
- Add Domain users & Fix Password issues.
- Assign users and computers to proper groups in Active Directory
VOIP & IT Store :
- Maintain inventory of all equipment, software and software licenses
- Create PR & PO's, Invoice Follow Up.
- Maintaining IT Store & IT Petty cache and purchase management
Others :
- Coordinate with the upper management on work issues.
- Sending periodic reports as per management needs.
- Attending the required meetings or workshops as per management request.
- Other duties required by the management within the work scope.
Qualifiucations:
- Bacholer in IT.
- At least 3-5 years of successful work experience with Leading Heldpesk Teams.
- Excellent verbal and written communication skills.
- Candidate Must have ITIL Certificate
- Candidate prefered to have Azure & Office-354 Certificates
Delta Corporation