Team Leader - IT Support

Technical Support Supervision:

• Leading, developing, mentoring and auditing the quality control for the Technical Support Team.
• Adhering to new procedures, policies and goals.
• Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience and Handling escalated issues from customers.

Technical Support :

• Troubleshooting system problems and diagnosing and solving hardware/software faults.
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Replacing IT equipment parts as required. 

Help Desk & VOIP Systems :

• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Report issues to the Service Desk for escalation
• VOIP & Attendance systems administrations. 

Upgrade & Installation :

• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Installing and configuring computer hardware operating systems and applications
• Perform timely workstation hardware and software upgrades as required 

System Administration :

• Testing and evaluating new technology.
• Add Domain users & Fix Password issues.
• Assign users and computers to proper groups in Active Directory 

VOIP & IT Store :

• Maintain inventory of all equipment, software and software licenses 
• Create PR & PO's, Invoice Follow Up.
• Maintaining IT Store & IT Petty cache and purchase management 

Others :

• Coordinate with the upper management on work issues.
• Sending periodic reports as per management needs.
• Attending the required meetings or workshops as per management request.
• Other duties required by the management within the work scope. 

Qualifiucations:

• Bacholer in IT. 
• At least 3-5 years of successful work experience with Leading Heldpesk Teams.
• Excellent verbal and written communication skills.
• Candidate Must have ITIL Certificate 
• Candidate prefered to have Azure & Office-354 Certificates