Date:  12-Jan-2023
Location: 

QA

Team Leader - IT Support

Description: 

Technical Support Supervision:

  • Leading, developing, mentoring and auditing the quality control for the Technical Support Team.
  • Adhering to new procedures, policies and goals.
  • Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience and Handling escalated issues from customers.

 

Technical Support :

  • Troubleshooting system problems and diagnosing and solving hardware/software faults.
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Replacing IT equipment parts as required. 

 

Help Desk & VOIP Systems :

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Report issues to the Service Desk for escalation
  • VOIP & Attendance systems administrations. 

 

Upgrade & Installation :

  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Installing and configuring computer hardware operating systems and applications
  • Perform timely workstation hardware and software upgrades as required 

 

System Administration :

  • Testing and evaluating new technology.
  • Add Domain users & Fix Password issues.
  • Assign users and computers to proper groups in Active Directory 

 

VOIP & IT Store :

  • Maintain inventory of all equipment, software and software licenses 
  • Create PR & PO's, Invoice Follow Up.
  • Maintaining IT Store & IT Petty cache and purchase management 

 

Others :

  • Coordinate with the upper management on work issues.
  • Sending periodic reports as per management needs.
  • Attending the required meetings or workshops as per management request.
  • Other duties required by the management within the work scope. 

 

Qualifiucations:

  • Bacholer in IT. 
  • At least 3-5 years of successful work experience with Leading Heldpesk Teams.
  • Excellent verbal and written communication skills.
  • Candidate Must have ITIL Certificate 
  • Candidate prefered to have Azure & Office-354 Certificates

 

 

 

 

Delta Corporation