Technical Support Administrator

Job Purpose

The Technical Support Administrator is responsible for providing technical support and maintaining the organization's IT systems, hardware, software, and network infrastructure to ensure uninterrupted business operations. The role supports all departments by resolving technical issues, administering user access, maintaining IT assets, and ensuring the availability, security, and performance of end-user computing systems. 

Key Responsibilities

• Provide first and second-level technical support for hardware, software, network, and application-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and peripheral equipment.
• Administer user accounts, email systems, Active Directory, and Microsoft 365 services.
• Support SAP ERP, business applications, and production systems by resolving user issues and coordinating with vendors when required.
• Monitor and maintain LAN, Wi-Fi, VPN, and network connectivity to ensure reliable system performance.
• Perform system updates, software installations, antivirus management, and security patch deployment.
• Maintain IT asset inventory, software licenses, and technical documentation.
• Execute scheduled data backups and assist with disaster recovery activities.
• Coordinate with external vendors for hardware repairs, warranty claims, and technical support.
• Ensure compliance with IT policies, cybersecurity standards, and audit requirements while delivering timely support to end users

Qualifications

• Bachlor's degree in IT engineering preferred and technical diploma or certificate is preferred or equivalent.
• 3 to 5 years of work experience in similar position.
• Experience in industrial network enviroments is preferred.