Technical Support Administrator

Description:

Job Purpose

The Technical Support Administrator is responsible for providing technical support and maintaining the organization's IT systems, hardware, software, and network infrastructure to ensure uninterrupted business operations. The role supports all departments by resolving technical issues, administering user access, maintaining IT assets, and ensuring the availability, security, and performance of end-user computing systems.

Key Responsibilities

Key Authorities & Accountabilities

Technical Support Administrator

Experience

3 to 5 years of work experience in similar position

Strong knowledge of data centre operations, networking, storage, and backup technologies

Education

Bachelor in IT Engineering (or equivalent) or Computer Science (or equivalent)

Competencies

Active Directory Administration
Azure AD Synchronization
Endpoint Security & Patch Management
Incident & Problem Management
IT Assets Management
ITSM Tools & Ticketing Systems
Office 365 Administration (Exchange, Teams, SharePoint)
User Training & Communication

Delta Corporation